Track Your Order

After ordering you receive a confirmation; when the parcel ships you receive tracking. The tracking email is the useful one.

Following your parcel

1. Check the dispatch email from Water Goods, which lists the carrier and the tracking number.
2. Enter it on the carrier's website, the only place with live scan data.
3. An unrecognised number usually means it has not been scanned in yet. Try again next working day.

If you have no tracking email

Dispatch emails are commonly filtered into spam. If yours is not there either, tell [email protected] the name and postcode and we will send it again.

If tracking has not moved for several days

Stalled tracking is worth reporting to [email protected]. We can open a case as the account holder, which is quicker than you contacting them.